Customer Relationship Management (CRM) Business Case Development
You believe building stronger relationships with your customers will improve your market positioning, but you need to make a case to get the resources and support. LaDove Associates can help you put together a business case that defines a vision and scopes out the opportunity and requirements.

Customer Relationship Management (CRM) Audit
LaDove Associates meets with your team to discuss and review your customer relationship building: vision, opportunities, current situation, and plans. We offer the perspective of over 15 years of CRM experience to further formulate your thinking and planned approach.

Technology Selection
Once you have defined your business goals, LaDove Associates can help you make the critical technology decisions such as: which processes do you automate first; how integrated do you need to be; do you go with site based or hosted solutions. We can then help you develop your RFP and manage the selection process. We're vendor neutral so we'll help you find the solution that's best for your specific needs.

Customer Care Strategic Planning
In many organizations Consumer Relations was the birthplace of customer relationship management, and it still remains one of the purest ‘closed loop’ examples where people, process, and technology all work in concert to build customer relationships. In some organizations the next step in strengthening these relationships means expanding upon the disciplines in this function. Like any business, multi-year planning is critical to ‘break the cycle’ in this often over burdened function.

Organization Review
We can help bring your plan to fruition by assessing and improving the process and organizational implications of strategic and annual plans. Let us help you review or create position descriptions in order to maximize organizational effectiv